Hotline: +49 (0)231 - 53471293Newsletter Free shipping from €50 Service

FAQ

Summary

  1. My account and the Newsletter
  2. Orders
  3. Delivery
  4. Cancellation/return
  5. Payment
  6. Terms and conditions & Privacy Policy
  7. Vouchers
  8. Safety warranty and Mobility guarantee
  9. Customer service

My account and the Newsletter

How can I create a personal account?
That's easy! Just click on My Account and follow the steps described. You can also create a personal account after your shopping tour on our website - while you are reviewing the contents of your shopping cart you also have the option of creating a personal account.

What are the advantages of a personal account?
With your personal account, you can simply login and shop conveniently. Review your previous orders, note items of interest on your personal list or create a gift registry.

Can I place an order without a personal account?
Yes, of course you can. Simply choose your favourite items, place them into your virtual shopping cart and proceed to checkout. Follow the proposed steps. In step 2, choose the option to order without an account.

I can't remember my password? What can I do?
Click on My Account and then on "Forget your password?"link. Then you can enter your e-mail address and we will then send you an email that contains the information you need to change your password. Should you not receive an e-mail with your access data within the next few minutes, please check the following: Did you already create an account in our shop? If you did not, please do so once while shopping. You can then set a password of your choice. Once you have registered your personal account, you can login using your e-mail address and your personal password.
If you are sure that you already have a personal account in our shop, please check whether your e-mail address and your password are spelled correctly. SShould you continue to encounter difficulties despite an existing account and correctly spelled access data, then please contact: info@baby-markt.com

How can I change my delivery address for new orders?
Log on to your personal account, select Shipping Addresses and enter the new address.

How can I change my e-mail address or my password?
Log in to your personal account, select E-Mail Address / Password and make the according changes.

I am interested in the Baby-Markt.com Newsletter! How can I subscribe?
Our newsletter contains exciting offers for items that might interest you. You can subscribe at any time and free of charge hier.

I no longer want to receive the Baby-Markt.com Newsletter! How can I cancel my subsription?
Click on the Link Please fill out the form and then select "Cancel".

Orders

How can I order?
We are glad to accept your orders via our online shop.
To place an order with our online shop, please place your items of choice into your virtual shopping cart, click on "order" and fill in all required details. Please pay special attention to the method of payment (PayPal or credit card) as this cannot be changed at a later time. As soon as your order has been registered with us, you will receive a confirmation via e-mail.If you have problems ordering, then please call out hotline: +49 (0) 231 - 53471293. Our hotline is available Mondays to Fridays 08:00 a.m. - 5 p. m. and we are happy to take your order.

Which products does Baby-Markt.com offer?
Baby-Markt.com offers an enormous range of products for babies and toddlers. Currently, we can provide you with over 40.000 products of large Brands variety. This includes the following product groups:

Baby-Markt.com offers these products at constantly low prices! And orders exceeding € 50 are shipped for free within Germany!

If you register for our Baby-Markt.com Newsletter, you will always be up to date regarding the latest special offers, exciting new products, and coupons!

I received a defective item - what can I do?
Please send us first a short desription and include the photos of the damaged article via e-mail to info@baby-markt.com. Then we could provide you a return label for the return. Please return the defective item with the completed return form included in the delivery. With this label you can return the package free-of-charge at any DHL office. If the defective item has not yet been used, then you will normally receive a new item. Used items are returned to the manufacturer for repair.

This process does not affect your Right of Return.

How can I find specific items on Baby-Markt.com?
There are different ways of easily finding exactly what you are looking for. Either enter a term into the search field to find matching products. Or you may select the desired group of products in our site navigation to look at products and to make your choice. Additionally, you can also access our list of brand-name manufacturers.

I don't live in Germany? Can I order from Baby-Markt.com?
Baby-Markt.com delivers within Germany and the following EU countries 1) Malta, 2) Portugal, 3) Luxembourg, 4) Bulgaria, 5) Estonia, 6) Finland, 7) Greece, 8) Republic of Ireland, 9) United Kingdom, 10) Latvia, 11) Lithuania, 12) Romania, 13) Slovenia, 14) Hungary.

However, you could also use one of our international online shops to place the order. There are the online shop in Netherlands (pinkorblue.nl), Austria(baby-markt.at), Switzerland (baby-markt.ch), Belgium(pinkorblue.be), France (roseoubleu.fr), Italy (pinkorblue.it), Sweden(pinkorblue.se), Denmark(pinkorblue.dk), Finland (pinkorblue.fi), Poland(pinkorblue.pl) und Czech Republic (pinkorblue.cz).

The product I would like to buy is out of stock! When can it be ordered again?
You can enter your e-mail address into the notification box of the respective product. As soon as the item is available again, you will be informed via e-mail.

I placed an order - how can I add something to it?
We are very sorry but orders cannot be changed and items cannot be added to an existing order. If you would like to cancel an order, then please contact our Customer Care Team.

I would like to cancel an order! What do I have to do?
Cancellation is only possible before an order has been packaged. Please send an e-mail to our Customer Care Team and state your name and order number. We will then attempt to cancel the order for you.

Delivery

How much does shipping cost?
We ship with DHL. We are also entitled to ship with other providers.
For all orders within Germany under €50 we charge a shipping fee of = 4,95 €**
For orders within Germany exceeding €50 the shipping is = free!

For orders to be shipped to other EU countries to which babymarkt.com offers delivery, the following shipping costs apply: 1)Hungary €11.99, 2)Portugal €11.99 , 3)Luxembourg €8.99, 4)Bulgaria €11.99 , 5)Estonia €11.99 , 6)Greece €11.99 , 7)Republic of Ireland €1.99 , 8)United Kingdom €8.99 , 9)Latvia €11.99 , 10)Lithuania €11.99 , 11)Romania €11.99 , 12)Slovenia €11.99 , 13)Cyprus €11.99, 14)Malta €11.99.

I didn't receive all of the items listed on my invoice?
Please note that larger items, e.g. car seats, beds, mattresses, safety gates, highchairs, etc, are shipped separately and are often delivered a few days later than other item.

I placed an order but I haven't received my delivery
Which method of payment (credit card, payment upon receipt or bank transfer) did you select? Please check whether your payment has been made to our account. Was your payment possible made with a different name? If so, then please provide us with the name of the person who made the payment.

Is it possible to get a tracking number?
You will automatically receive an e-mail including the DHL tracking ID after your order has been shipped.

Can I pick-up my order?
No, we are very sorry but orders cannot be picked up at our warehouse.

Cancellation / Return

How can I return items?
Please note: For legal reasons, food cannot be returned. Additionally, we want to prevent returned food from being distributed to other customers.Please include the completed return documents in your parcel to help us process your return quickly. Adding the return documents is no precondition for effective exercise of the rights of return. Please make sure to state your bank account details. Please use the return label for returns. The parcel will then be accepted in any DHL branch. If the label is no longer available, please do not hesitate to contact us - we will be happy to send you a replacement label.

We deduct shipping costs from reimbursements if the goods returned are worth less than € 40.00.

Where can I find the Right of Return Policy?
This information is included in our Terms and Conditions.

I have received the wrong goods! What can I do?
Please send us the e-mail to (info@baby-markt.com), then we could provide you a return label for the return

I received a defective item - what can I do?
In this case you have the possibility to claim the article. Please send us a short desription and include the photos of the damaged article via e-mail to info@baby-markt.com , please attach the order number and the article number. Depending on the article, we check first whether suitable spare parts are available and send it to your address as quickly as possible. Otherwise, please return the item back to us and indicate whether you would like to get the refund or receive an identical item. Your legal warranty rights are unlimited.

Payment

Which payment methods are available?
The following payment methods are available:

  • Pre-payment
  • Credit card (Visa, Mastercard)
  • PayPal

What is PayPal?
PayPal is an online payment service for secure, easy and fast payment. You can open a PayPal account for free.

Your bank or credit card details are saved only with PayPal. Your data will not be forwarded online for every internet purchase that makes PayPal extra secure. Purchasing only takes two clicks as your payment information is saved in your PayPal account - no need to enter your data again. Your orders will reach you in less time because PayPal payments are received more quickly.

Did you know? Sellers and buyers place great trust in PayPal. More than 175 million people have already opened an account in 190 countries around the world.

Open a free PayPal account and link it to your bank account or credit card and make your next purchase on baby-markt.com even easier.

The maximum order value is €2,000.

Weitere Informationen zu PayPal finden Sie unter www.paypal.de

How does Pre-payment work?
Shipment is made after the amount due for the order has been registered on our account. We ask you to kindly transfer the entire amount due after ordering. You receive a confirmation of your order from us via e-mail. This e-mail also contains information regarding the amount due, bank details and the order number for the reason of payment.

Our bank details:

Dortmunder Volksbank
BIC = GENODEM1DOR
IBAN = DE81441600146329271700

In order to ensure smooth transition to the SEPA-procedures that are mandatory as of 1 August 2014, we would like to ask you to kindly make any future bank transfers for payment via Vorkasse in the form of SEPA-payments, using our IBAN and BIC. This is the only way in which we can ensure refunds from August 2014 on. Our IBAN and BIC number is stated in the overview of your order or on the invoice. Please always state your order number as reason of payment so we can match your payment to your order. For detailed information regarding SEPA please click here

How does payment via credit card work?
While finalising your order, enter your credit card details via secure 128-bit SSL-encryption and Baby-Markt.com transmits them to the relevant computer centres via a high-security connection.

If your credit card is cleared for 3D-Secure (Verified by Visa or MasterCard SecureCode respectively) the data is additionally forwarded for a confirmation prompt of your house bank.

Of course, the amount due will debited only after the order has been shipped. Baby-Markt.com will only debit the amount for items that have indeed been shipped.

Only those items that have passed our scanner and have been packed into the parcel are included in the amount due.

The purchase value is a maximum of €1.000

Terms and conditions & Privacy Policy

What does the Trusted Shops seal mean?

  1. Quality through objective criteria.
    Baby-Markt.com meets the over 100 criteria of quality required for the Trusted Shops seal. These criteria are continually refined by consumer protection groups and data privacy protection groups. Compliance is tested regularly by commercial lawyers and IT-specialists.
  2. Financial Security and data protection with trusted Shops.
    Safeguard period is 30 days.The cost of consumer protection is borne by the shop! Trusted Shops employees help you with possible problems of your online order. Trusted Shops is expressly recommended by consumer protection groups and state institutions for secure online shopping. Among these are Stiftung Warentest or the German Federal Ministry of Justice.

Where can I find the Privacy Policy?
You can access our Privacy Policy here.

Is my data secure with Baby-Markt.com and protected against misuse?
Yes, because protecting your data is important to us. To ensure this, we use SSL 128 Bit-encryption during order process. For this reason, your data is protected during the entire process.

Where can I find the terms and conditions?
Our terms and conditions can be found here.

Vouchers

Where can I enter a voucher code?
Place your goods of choice into your virtual shopping cart and , if applicable, mind the minimum amount required to redeem the voucher code and proceed to your shopping cart. During the first step of the checkout process, you can enter the code.
please note the following conditions as you enter the code:

  • No superfluous spaces may be copied when copying the code
  • The case is case-sensitive
  • The minimum order value, the valid categories and products as well as the validity period must be observed!
  • Only one coupon code can be entered per order on online shop.
  • Vouchers can not be paid out.
  • Vouchers are transferable.
  • Lost vouchers can not be reimbursed.

How can I remove the voucher code from the shopping cart?
You can remove the voucher code by clicking on "Remove" which at the right of the redeemed code.

My voucher code doesn't work! What can I do?
Did you mind the minimum amount required to redeem the code? Is the code valid? If so, please send an e-mail to info@baby-markt.com.

Safety warranty and Mobility guarantee

What is the safety warranty??
When choosing our car seats, we always look for one feature first - safety. You can rely on us even after the event of an accident. Even the smallest accidents may cause micro cracks or other damages in your car seat. These damages can hardly be seen but may significantly impair the safety of car seats.Our Safety Warranty means that we take back all car seats that are involved in an accident within 2 years after purchase. We are here for you - guaranteed!

* The Safety Warranty is valid for purchases from 21/07/2014. The Safety Warranty does not apply to products from the category "Car Seats - Booster Seats".

How to use our Safety Warranty?

  1. Buy a car seat at baby-markt.com and keep the invoice. You can recognize the corresponding car seats with this seal
  2. Download this certificate after purchase here.
  3. We wish you and your children a safe trip - we are here for you in case of an accident.
  4. Please send us the certificate, the accident report and the invoice within 2 years after purchase to receive a free replacement.

What is the Mobility guarantee?
Always mobile - the mobility warranty from babymarkt.com! The quality of the strollers offered by us is always reliable - the goal is to maximize your satisfaction.
Baby-markt.com offer you a 2-year Mobility Guarantee from handover of prams and buggies to you for free. If the pram or stroller you purchased from us is not in good running status, we will take care of it. Our experienced service team can carry out the repairs, organize spare parts, as well as smooth the warranty processing in case of any potential problems.

How can I ensure mobility guarantee?
If you return a used pram or stroller with failures to us, a test will be carried out by our complaints department. If the repair is needed and our in-house repair service team can not solve it, we will forward the items for repairing directly to the manufacturer. The processing time of the manufacturer could take about 2-3 weeks depending on the volume.

contact our customer service. +49 (0)231-53471293 or via the email to info@baby-markt.com

Customer Service

How can I give feedback?
Happy customers are important to us! Contact us via e-mail, phone or fax. To help you as best as possible, we need to understand your query in detail. It is very helpful for us, if you have your order number and important documents at hand and describe your situation in as much detail as possible.

How and when can I reach the Customer Care Team?
Our Customer Care Team is available Mondays to Fridays 8:00 a.m. - 5:00 p.m. (Local German Time):

Telephone number: +49 (0)231 - 53471293.

Or you can send us an e-mail at info@baby-markt.com.
You can fill out the contact form here.